Page 116 - Uran Maravić, Maja. 2017. Ocenjevanje kakovosti v gostinstvu. Koper: Založba Univerze na Primorskem.

ocenjeva nje k akovosti v gostinst v u

H P

Harrington, D. 53 Parasuraman, A. 19, 20, 29, 30, 31, 32, 33, 34,
Heide, M. 32, 34 35, 36, 37, 38, 65
Hudson, L. 21, 22, 23, 24, 53, 54
Hudson, S. 21, 22, 23, 24, 53, 54 Parasuraman, C. 36
Patton, M. 66
J Pritchard, M. P. 43

Jack, S. 70 R
Johnson, C. 71
Johnston, R. 38 Raspor, S. 14, 40, 66, 69, 70, 94
Juran, J. M. 18, 30, 31 Reeves, C. A. 29, 33
Renaghan, L. M. 30
K
S
Kandampully, J. 19, 20, 21, 22, 23, 24, 25, 26,
27, 28, 31, 38, 51, 53, 54, 58, 59, 60 Seth, N. 36
Silverman, G. 61
Knutson, B. J. 52, 53, 66 Sirše, J. 47, 48
Konečnik, M. 43 Smith, B. 43
Kotler, P. 19, 20, 21, 24 Snoj, B. 20
Kuhelj, B. 41 Solnet, D. 19, 20, 21, 22, 23, 24, 25, 27, 28, 38,

L 51, 54, 58, 59, 60
Sparks, B. 19, 20, 21, 22, 23, 24, 25, 26, 31, 53
Langer, M. 32 Stevens, B. F. 42, 66
Law, R. 61, 62 Stokes, D. 61
Lehtinen, J. R. 32, 34, 39
Lehtinen, U. 32, 34, 39 Š
Lenehan, T. 53
Lomax, W. 61 Šegarić, K. 14, 40, 66, 69, 70, 94
Lyth, D. M. 31, 33, 34, 35
T
M
Taylor, S. A. 29, 67
Marković, S. 14, 40, 66, 69, 70, 94 Thompson, K. N. 66
Mihalič,T. 21, 47, 48 Tuchman, B. W. 31
Mills, E. J. 61
Mok, C. 19, 20, 21, 22, 23, 24, 25, 26, 31, 53 U
Morris, D. S. 36
Murphy, P. 43 Uran, M. 14, 15, 21, 31, 32, 41, 47, 48, 52, 55,
58, 59, 60, 63, 74, 78, 79, 83, 99
N
Uran Maravić, M. 14, 15, 74, 78, 79, 83, 99
Nash, L. 63, 64
V
O
Veal, A. J. 44, 58
Oakland, J. S. 18, 19 Verbinc, F. 18
Olsson, U. H. 32, 34 Vrat, P. 36
O'Neill, M. 51, 52, 53, 66, 67
W

Wahle, P. 19

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