Page 113 - Uran Maravić, Maja. 2017. Ocenjevanje kakovosti v gostinstvu. Koper: Založba Univerze na Primorskem.
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viri in literatura
Uran, M. 2003. Management kakovosti storitev v hotelirstvu. Koper: Društvo za aka-
demske in aplikativne raziskave.
Uran, M., in D. Conti. 2008. Priročnik za razvoj funkcionalne kakovosti. Ljubljana: Mi-
nistrstvo za gospodarstvo.
Maravić, M. 2014. Znak kakovosti ljubljanskega turizma – LQS 2014. Ljubljana: Turi-
zem Ljubljana.
Tuchman, B. W. »The Decline of Quality.« New York Times Magazine, November 2,
38–41, 104.
Uran Maravić, M., D. Gračan in Z. Zadel. 2014. »Ljubljana Quality Selection (LQS)
– Innovative Case of Restaurant Assessment System.« V Tourism & Hospitality
Industry 2014: Proceedings of the Trends in tourism and Hospitality Management
Conference, ur. J. Perić, 536–50. Opatija: Faculty of Tourism and Hospitality Ma-
nagement.
Veal, A. J. 2011. Research Methods for Leisure and Tourism: A Practical Guide. Harlow:
Pearson Education Limited.
Verbinc, F. 1982. Slovar tujk. 7. izd. Ljubljana: Cankarjeva založba.
Wilson, A., V. A. Zeithaml, M. J. Bitner in D. D. Gremler. 2016. Services Marketing:
Integrating Customer Focus across the Firm. 3rd European ed. Berkshire: McGraw
Hill Education.
Zeithaml, V. A., A. Parasumaran in L. L. Berry. 1985. »Problems and Strategies in Ser-
vice Marketing.« Journal of Marketing 49: 33–45.
Zeithaml, V. A., A. Parasumaran in L. L. Berry. 1988. »Communication and Control
Processes in the Delivery of Service Quality.« Journal of Marketing 52: 35–48.
Zeithaml, V. A., A. Parasumaran in L. L. Berry. 1990. Delivering Quality Service. New
York: The Free Press.
113
Uran, M. 2003. Management kakovosti storitev v hotelirstvu. Koper: Društvo za aka-
demske in aplikativne raziskave.
Uran, M., in D. Conti. 2008. Priročnik za razvoj funkcionalne kakovosti. Ljubljana: Mi-
nistrstvo za gospodarstvo.
Maravić, M. 2014. Znak kakovosti ljubljanskega turizma – LQS 2014. Ljubljana: Turi-
zem Ljubljana.
Tuchman, B. W. »The Decline of Quality.« New York Times Magazine, November 2,
38–41, 104.
Uran Maravić, M., D. Gračan in Z. Zadel. 2014. »Ljubljana Quality Selection (LQS)
– Innovative Case of Restaurant Assessment System.« V Tourism & Hospitality
Industry 2014: Proceedings of the Trends in tourism and Hospitality Management
Conference, ur. J. Perić, 536–50. Opatija: Faculty of Tourism and Hospitality Ma-
nagement.
Veal, A. J. 2011. Research Methods for Leisure and Tourism: A Practical Guide. Harlow:
Pearson Education Limited.
Verbinc, F. 1982. Slovar tujk. 7. izd. Ljubljana: Cankarjeva založba.
Wilson, A., V. A. Zeithaml, M. J. Bitner in D. D. Gremler. 2016. Services Marketing:
Integrating Customer Focus across the Firm. 3rd European ed. Berkshire: McGraw
Hill Education.
Zeithaml, V. A., A. Parasumaran in L. L. Berry. 1985. »Problems and Strategies in Ser-
vice Marketing.« Journal of Marketing 49: 33–45.
Zeithaml, V. A., A. Parasumaran in L. L. Berry. 1988. »Communication and Control
Processes in the Delivery of Service Quality.« Journal of Marketing 52: 35–48.
Zeithaml, V. A., A. Parasumaran in L. L. Berry. 1990. Delivering Quality Service. New
York: The Free Press.
113
