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Van Looy, Amy. 2014. Business Process Maturity. A Comparative Study on a
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Van Looy, Amy, Manu De Backer in Geert Poels. 2011. »Defining Business
Process Maturity. A Journey towards Excellence.« Total Quality Mana-
gement & Business Excellence 22 (11): 1119-37.
Van Looy, Amy, Manu De Backer, Geert Poels in Monique Snoeck. 2013.
»Choosing the Right Business Process Maturity model.« Information
& Management 50 (7): 466-88.
Zu, Xingxing, Tina L. Robbins in Lawrence D. Fredendall. 2010. »Mapping
the Critical Links between Organizational Culture and TQM/Six Si-
gma Practices.« International Journal of Production Economics 123: 86-
106.
Weske, Mathias. 2012. Business Process Management. Concepts, Languages,
Architectures. Berlin: Springer-Verlag.
Wieland, Uwe, Marco Fischer, Marcus Pfitzner in Andreas Hilbert. 2015.
»Process Performance Measurement System – Towards a Customer-O-
riented Solution.« Business Process Management 21 (2): 312–31.
Willaert, Peter, Joachim Van der Bergh, Jurgen Willems in Dirk Deschool-
meester. 2007. »The Process-Oriented Organisation: A Holistic View.
Developing a Framework for Business Process Orientation Maturity.«
V Business Process Management. 5th Interantional Conference, BPM 2007. Pro-
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Concept: An Approach to Improve Organizational Learning.« Total
Quality Management 13 (2): 233-39.
Womack, James P., in Daniel T. Jones. 1996. Lean Thinking, New York: Free
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