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Merjenje zrelosti procesne usmerjenosti
cess Improvement.« http://resources.sei.cmu.edu/library/asset-view.cfm?asse-
tid=29529.
Hair, Joseph H., Barry J. Babin, Rolph E. Anderson in Ronald L. Tatham.
2006. Multivariate Data Analysis. New Jersey: Pearson Prentice Hall.
Hamel, Gary. 2014. »Bureaucracy Must Die.« https://hbr.org./2014/11/bure-
aucracy-must-die.
Hammer, Michael. 1990. »Reengineering Work: Don’t Automate, Oblite-
rate.« Harvard Business Review 34 (4): 104–12.
Hammer, Michael. 2002. »Process Management and the Future of Six Si-
gma.« MIT Sloan Management Review 43 (2): 26-32.
Hammer, Michael. 2007. »The Process Audit.« Harvard Business Review
51 (4): 1–14.
156 Hammer, Michael, in James Champy. 1993. Reengineering the Corporation:
A Manifesto for Business Revolution. New York: Harper Business.
Harmon, Paul. 2003. Business Process Change. A Manager's Guide to Improving,
Redesigning, and Automating Processes. Amsterdam: Morgan Kaufmann.
Harmon, Paul. 2010. »The Scope and Evolution of Business Process Ma-
nagement.« V Handbook on Business Process Management 1. Introduction,
Methods, and Information Systems. International Handbooks Information
System, ur. Jan vom Brocke in Michael Rosemann, 37–81. Berlin: Sprin-
ger-Verlag.
Harmon, Paul. 2014. Business Process Change. A Business Process Management
Guide for Managers and Process Professionals. Waltham: Elsevier.
Harrington, James H. 1991. Business Process Improvement: The Breakthrou-
gh Strategy for Total Quality, Productivity, and Competitiveness. New York:
McGraw-Hill.
Harrington, James H. 2006. Process Management Excellence. The Art of
Excelling in Process Management. Chico: Paton Press.
Hernaus, Tomislav, Vesna B. Vukšić in Mojca I. Štemberger. 2016. »How to
Go from Strategy to Results? Institutionalising BPM Governance wit-
hin Organisations.« Business Process Management Journal 22 (1): 173–
95.
Hilton, Roger John, in Amrik Sohal. 2012. »A Conceptual Model for the
Successful Deployment of Lean Six Sigma.« International Journal of
Quality & Reliability Management 29 (1): 54–70.
Hines, Peter, Pauline Fond, Gary Griffiths in Richard Harrison. 2012. Ohra-
njanje vitkosti. Uspeti, ne le preživeti. Ljubljana: Slovenski institut za ka-
kovost in meroslovje.
cess Improvement.« http://resources.sei.cmu.edu/library/asset-view.cfm?asse-
tid=29529.
Hair, Joseph H., Barry J. Babin, Rolph E. Anderson in Ronald L. Tatham.
2006. Multivariate Data Analysis. New Jersey: Pearson Prentice Hall.
Hamel, Gary. 2014. »Bureaucracy Must Die.« https://hbr.org./2014/11/bure-
aucracy-must-die.
Hammer, Michael. 1990. »Reengineering Work: Don’t Automate, Oblite-
rate.« Harvard Business Review 34 (4): 104–12.
Hammer, Michael. 2002. »Process Management and the Future of Six Si-
gma.« MIT Sloan Management Review 43 (2): 26-32.
Hammer, Michael. 2007. »The Process Audit.« Harvard Business Review
51 (4): 1–14.
156 Hammer, Michael, in James Champy. 1993. Reengineering the Corporation:
A Manifesto for Business Revolution. New York: Harper Business.
Harmon, Paul. 2003. Business Process Change. A Manager's Guide to Improving,
Redesigning, and Automating Processes. Amsterdam: Morgan Kaufmann.
Harmon, Paul. 2010. »The Scope and Evolution of Business Process Ma-
nagement.« V Handbook on Business Process Management 1. Introduction,
Methods, and Information Systems. International Handbooks Information
System, ur. Jan vom Brocke in Michael Rosemann, 37–81. Berlin: Sprin-
ger-Verlag.
Harmon, Paul. 2014. Business Process Change. A Business Process Management
Guide for Managers and Process Professionals. Waltham: Elsevier.
Harrington, James H. 1991. Business Process Improvement: The Breakthrou-
gh Strategy for Total Quality, Productivity, and Competitiveness. New York:
McGraw-Hill.
Harrington, James H. 2006. Process Management Excellence. The Art of
Excelling in Process Management. Chico: Paton Press.
Hernaus, Tomislav, Vesna B. Vukšić in Mojca I. Štemberger. 2016. »How to
Go from Strategy to Results? Institutionalising BPM Governance wit-
hin Organisations.« Business Process Management Journal 22 (1): 173–
95.
Hilton, Roger John, in Amrik Sohal. 2012. »A Conceptual Model for the
Successful Deployment of Lean Six Sigma.« International Journal of
Quality & Reliability Management 29 (1): 54–70.
Hines, Peter, Pauline Fond, Gary Griffiths in Richard Harrison. 2012. Ohra-
njanje vitkosti. Uspeti, ne le preživeti. Ljubljana: Slovenski institut za ka-
kovost in meroslovje.
