Page 206 - Kukanja, Marko. 2017. Management kakovosti v prehrambnem gostinstvu: Zagotavljanje kakovosti ponudbe in lojalnosti gostov. Koper: Založba Univerze na Primorskem
P. 206
Management kakovosti v prehrambnem gostinstvu
Kotler, P. (2004). Management trženja (11. izdaja). Ljubljana, Slovenija: GV
založba.
Kotler, P., in Bes, F. T. de. (2004). Lateralno trženje: nove poti do izvirnih za-
misli. Ljubljana, Slovenija: GV založba.
Kotler. P, Bowen, J., in Makens. J. (1999). Marketing for hospitality and Tou-
rism. London: Pearson Prentice Hall.
Kotler, P. J., Bowen, J. T., in Makens, J. C. (2006). Marketing for hospitality
and tourism. London, Anglija: Pearson Prentice Hall.
Kotler, P., Keller, K. L., Brady, M., Goodman, M., in Hansen, T. (2009). Mar-
keting management. Essex, Anglija: Pearson Education Limited.
Kovač, A. (2010). Strežba z organizacijo dela I: gradivo za 1. letnik. Ljublja-
na, Slovenija: Zavod IRC.
206 Kristensen, K., Martensen, A., in Gronholdt, L. (2000). Customer satisfacti-
on measurement at Post Denmark: Results of application of the Europe-
an Customer Satisfaction Index Methodology. Total Quality Manage-
ment, 11(7), 1007–1015.
Kukanja, M. (2012). Management prehrambenih obratov: operativni procesi.
Koper, Slovenija: Založba Univerze na Primorskem.
Kukanja, M. (2013). Influence of demographic characteristics on employee
motivation in catering companies. Tourism and Hospitality Manage-
ment, 19(1), 97–107.
Kukanja, M. (2014). The quality of the dining experience – A literature over-
view. Academica Turistica, 7(1), 47–60.
Kukanja, M. (2015). Model dejavnikov kakovosti v prehrambenem gostinstvu
(Doktorska disertacija). Fakulteta za organizacijske študije, Novo mes-
to.
Kukanja, M., in Planinc, S. (2012). The impact of economic crisis on the mo-
tivation to work in food service: The case of the municipality of Piran.
Academica Turistica, 5(2), 27–38.
Ladhari, R. (2008). Alternative measures of service quality: A review. Mana-
ging Service Quality: An International Journal, 18(1), 65–86.
Ladhari, R., Brun, I., in Morales, M. (2008). Determinants of dining satis-
faction and post-dining behavioral intentions. International Journal of
Hospitality Management, 27(4), 563–573.
Landrum, H., Prybutok, V. R., in Zhang, X. (2007). A comparison of Ma-
gal's service quality instrument with SERVPERF. Information & Ma-
nagement, 44(1), 104–113.
Kotler, P. (2004). Management trženja (11. izdaja). Ljubljana, Slovenija: GV
založba.
Kotler, P., in Bes, F. T. de. (2004). Lateralno trženje: nove poti do izvirnih za-
misli. Ljubljana, Slovenija: GV založba.
Kotler. P, Bowen, J., in Makens. J. (1999). Marketing for hospitality and Tou-
rism. London: Pearson Prentice Hall.
Kotler, P. J., Bowen, J. T., in Makens, J. C. (2006). Marketing for hospitality
and tourism. London, Anglija: Pearson Prentice Hall.
Kotler, P., Keller, K. L., Brady, M., Goodman, M., in Hansen, T. (2009). Mar-
keting management. Essex, Anglija: Pearson Education Limited.
Kovač, A. (2010). Strežba z organizacijo dela I: gradivo za 1. letnik. Ljublja-
na, Slovenija: Zavod IRC.
206 Kristensen, K., Martensen, A., in Gronholdt, L. (2000). Customer satisfacti-
on measurement at Post Denmark: Results of application of the Europe-
an Customer Satisfaction Index Methodology. Total Quality Manage-
ment, 11(7), 1007–1015.
Kukanja, M. (2012). Management prehrambenih obratov: operativni procesi.
Koper, Slovenija: Založba Univerze na Primorskem.
Kukanja, M. (2013). Influence of demographic characteristics on employee
motivation in catering companies. Tourism and Hospitality Manage-
ment, 19(1), 97–107.
Kukanja, M. (2014). The quality of the dining experience – A literature over-
view. Academica Turistica, 7(1), 47–60.
Kukanja, M. (2015). Model dejavnikov kakovosti v prehrambenem gostinstvu
(Doktorska disertacija). Fakulteta za organizacijske študije, Novo mes-
to.
Kukanja, M., in Planinc, S. (2012). The impact of economic crisis on the mo-
tivation to work in food service: The case of the municipality of Piran.
Academica Turistica, 5(2), 27–38.
Ladhari, R. (2008). Alternative measures of service quality: A review. Mana-
ging Service Quality: An International Journal, 18(1), 65–86.
Ladhari, R., Brun, I., in Morales, M. (2008). Determinants of dining satis-
faction and post-dining behavioral intentions. International Journal of
Hospitality Management, 27(4), 563–573.
Landrum, H., Prybutok, V. R., in Zhang, X. (2007). A comparison of Ma-
gal's service quality instrument with SERVPERF. Information & Ma-
nagement, 44(1), 104–113.
