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P. 211
Viri in literatura 211
Oh, H. (2000). Diners’ perceptions of quality, value, and satisfaction: A
practical viewpoint. Cornell Hotel and Restaurant Administration
Quarterly, 41(3), 58–66.
Oliver, R. L. (1980). A cognitive model of the antecedents and consequ-
ences of satisfaction decisions. Journal of Marketing Research, 17(4),
460-469.
Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing, 63,
33–34.
Omar, M. S., Ariffin, H. F., in Ahmad, R. (2016). Service quality, custo-
mers’ satisfaction and the moderating effects of gender: A study of
Arabic restaurants. Procedia-Social and Behavioral Sciences, 224, 384–
392.
Ottenbacher, M., in Harrington, R. J. (2007). The innovation develo-
pment process of Michelin-starred chefs. International Journal of
Contemporary Hospitality Management, 19(6), 444–460.
Parasuraman, A., Berry, L. L., in Zeithaml, V. A. (1993). More on impro-
ving service quality measurement. Journal of Retailing, 69(1), 140–
147.
Parasuraman, A., Zeithaml, V. A., in Berry, L. L. (1985). A conceptual
model of service quality and its implications for future research. Jou-
rnal of Marketing, 49(4), 41–50.
Parasuraman, A., Zeithaml,V. A., in Berry, L. L. (1988). Servqual: A mul-
tiple item scale for measuring consumer perceptions of service quali-
ty. Journal of retailing, 1(64), 12–40.
Parasuraman, A., Zeithaml, V. A., in Berry, L. L. (1994). Reassessment
of expectations as a comparison standard in measuring service qu-
ality: Implications for further research. Journal of Marketing, 58(1),
111–124.
Parsa, H., Self, J., Njite, D., in King, T. (2005). Why restaurants fail. Cor-
nell Hotel and Restaurant Administration Quarterly, 46(3), 304–322.
Parsa, H. G., Self, J., Sydnor-Busso, S., in Yoon, H. J. (2011). Why restau-
rants fail? Part II – The impact of affiliation, location, and size on re-
staurant failures: Results from a survival analysis. Journal of Foodser-
vice Business Research, 14(4), 360–379.
Planina, J. (1997). Ekonomika turizma. Ljubljana, Slovenija: Ekonomska
fakulteta.
Planina, J., in Mihalič, T. (2002). Ekonomika turizma. Ljubljana, Slove-
nija: Ekonomska fakulteta.
Oh, H. (2000). Diners’ perceptions of quality, value, and satisfaction: A
practical viewpoint. Cornell Hotel and Restaurant Administration
Quarterly, 41(3), 58–66.
Oliver, R. L. (1980). A cognitive model of the antecedents and consequ-
ences of satisfaction decisions. Journal of Marketing Research, 17(4),
460-469.
Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing, 63,
33–34.
Omar, M. S., Ariffin, H. F., in Ahmad, R. (2016). Service quality, custo-
mers’ satisfaction and the moderating effects of gender: A study of
Arabic restaurants. Procedia-Social and Behavioral Sciences, 224, 384–
392.
Ottenbacher, M., in Harrington, R. J. (2007). The innovation develo-
pment process of Michelin-starred chefs. International Journal of
Contemporary Hospitality Management, 19(6), 444–460.
Parasuraman, A., Berry, L. L., in Zeithaml, V. A. (1993). More on impro-
ving service quality measurement. Journal of Retailing, 69(1), 140–
147.
Parasuraman, A., Zeithaml, V. A., in Berry, L. L. (1985). A conceptual
model of service quality and its implications for future research. Jou-
rnal of Marketing, 49(4), 41–50.
Parasuraman, A., Zeithaml,V. A., in Berry, L. L. (1988). Servqual: A mul-
tiple item scale for measuring consumer perceptions of service quali-
ty. Journal of retailing, 1(64), 12–40.
Parasuraman, A., Zeithaml, V. A., in Berry, L. L. (1994). Reassessment
of expectations as a comparison standard in measuring service qu-
ality: Implications for further research. Journal of Marketing, 58(1),
111–124.
Parsa, H., Self, J., Njite, D., in King, T. (2005). Why restaurants fail. Cor-
nell Hotel and Restaurant Administration Quarterly, 46(3), 304–322.
Parsa, H. G., Self, J., Sydnor-Busso, S., in Yoon, H. J. (2011). Why restau-
rants fail? Part II – The impact of affiliation, location, and size on re-
staurant failures: Results from a survival analysis. Journal of Foodser-
vice Business Research, 14(4), 360–379.
Planina, J. (1997). Ekonomika turizma. Ljubljana, Slovenija: Ekonomska
fakulteta.
Planina, J., in Mihalič, T. (2002). Ekonomika turizma. Ljubljana, Slove-
nija: Ekonomska fakulteta.
