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McCall, M., in Bruneau, C. L. (2010). Value, quality, and price knowled-
ge as predictors of restaurant price sensitivity. Journal of Foodservice
Business Research, 13(4), 304–310.
McIlroy, A., in Barnett, S. (2000). Building customer relationships: Do
discount cards work? Managing Service Quality, 10(6), 347–355.
McKercher, B., Denizci-Guillet, B., in Ng, E. (2012). Rethinking loyalty.
Annals of Tourism Research, 39(2), 708–734.
Medlik, S. (1996). Business of hotels (3rd ed.). Oxford, Anglija: Butterworth-
-Heinemann.
Mei, A. W. O., Dean, A. M., in White, C. J. (1999). Analysing service qu-
ality in the hospitality industry. Managing Service Quality, 9(2), 136–
143.
Meng, J. (Gloria), in Elliott, K. M. (2008). Predictors of relationship qu-
ality for luxury restaurants. Journal of Retailing and Consumer Servi-
ces, 15(6), 509–515.
Middleton, V. (2001). Marketing in travel and tourism. Oxford, Anglija:
Taylor & Francis.
Mihalič, T. (1997). Turistična podjetja: poslovanje in ekonomika turistič-
nih agencij in gostinskih podjetij. Ljubljana, Slovenija: Univerza v Lju-
bljani.
Mihalič, T. (2002). Poslovanje in ekonomika turističnih podjetij. Ljublja-
na, Slovenija: Univerza v Ljubljani.
Mills, J. E., in Thomas, L. (2008). Assessing customer expectations of
information provided on restaurant menus: A confirmatory factor
analysis approach. Journal of Hospitality in Tourism Research, 32(1),
62–88.
Mimouni Chaabane, A., in Volle, P. (2010). Perceived benefits of loyalty
programs: Scale development and implications for relational strategi-
es. Journal of Business Research, 63(1), 32–37.
Mosavi, S. A., in Ghaedi, M. (2012). The effects of relationship marketing
on relationship quality in luxury restaurants. African Journal of Busi-
ness Management, 6(19), 6090–6102.
Musek Lešnik, K. (2007a). Zadovoljstvo potrošnikov: psihološki dejavniki
vedenja in zadovoljstva potrošnikov. Ljubljana, Slovenija: IPSOS.
Musek Lešnik, K. (2007b). Zadovoljstvo potrošnikov: psihološki dejavniki
vedenja in zvestobe potrošnikov. Ljubljana, Slovenija: IPSOS.
Musil, V., Pregrad, B., in Žerjal, B. (1992). Tehnološki sistemi in proizvodi:
l. del. Maribor, Slovenija: Ekonomsko-poslovna fakulteta.
