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Literatura 97
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vom Lehn, Dirk. »Examining 'Response': Video-Based Studies in Muse-
ums and Galleries.« International Journal of Culture, Tourism and
Hospitality Research 4, no. 1 (2010): 33–43.
Wang, Youcheng, and Daniel R. Fesenmaier. »Towards Understanding
Members. General Participation in and Active Contribution to an
Online Travel Community.« Tourism Management 25, no. 6 (2004):
709–22.
Watzlawick, Paul, Janet Beavin Bavelas, and Don D. Jackson. Pragmatics
of Human Communication: A Study of Interactional Patterns, Patholo-
gies and Paradoxes. New York: WW Norton, 1967.
Watzlawick, Paul, John H. Weakland, and Richard Fisch. Changing a Sys-
tem. New York: WW Norton, 1974.
Wilder, Carol. »The Palo Alto Group: Difficulties and Directions of the
Interactional View for Human Communication Research.« Human
Communication Research 5, no. 2 (1979): 171–83.
Woodside, Arch G., and Chris Dubelaar. »A General Theory of Tourism
Consumption Systems: A Conceptual Framework and Empirical Ex-
ploration.« Journal of Travel Research 4, no. 1 (2002): 120–32.
Yi, Youjae, and Taeshik Gong. »Customer Value Co-Creation Behavior:
Scale Development and Validation.« Journal of Business Research 66,
no. 9 (2013): 1279–84.
Ylikännö, Minna. »Away from Daily Routines – Holiday as A Societal
Norm and a Manifestation of an Unequal Society.« In Social Tourism:
Perspectives and Potential, edited by Lynn Minnaert, Robert Maitland,
and Graham Miller, 77–88. London: Routledge, 2013.
Zeglat, Dia, and Krystin Zigan. »Intellectual Capital and Its Impact on
Business Performance: Evidences from the Jordanian Hotel Industry.«
Tourism and Hospitality Research 13, no. 2 (2014): 83–100.
Zehrer, Anita, and Claudia Moessenlechner. »Key Competencies of Tou-
rism Graduates: The Employers' Point of View.« Journal of Teaching in
Travel & Tourism 9, no. 3 (2009): 266–87.
Zhang, Xinyan, Haiyan Song, and George Q Huang. »Tourism Supply
Chain: A New Research Agenda.« Tourism Management 30, no. 3
(2009): 345–58.
Zveza prijateljev mladine Slovenije. 2014. http://www.zpms.si/letovanja/.
Zwick, Detlev, Samuel K. Bonsu, and Aron Darmody. »Putting Custo-
mers to Work: 'Co-Creation' and New Marketing-Govern Mentali-
ty.« Journal of Consumer Culture 8, no. 2 (2008): 163–96.