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Literatura
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Cluetrain Manifesto: The End of Business as Usual. Harlow (UK): Pe-
arson Education, 2000.
Li, Charlene, and Josh Bernoff. Why the Groundswell – and Why Now? So-
cial tehnologies Are Here to Stay. Boston, MA: Harvard Business Scho-
ol Publishing Press, 2008.
Liang, Gregory, Jillian Dunn, and Susan Hughes-Lucas. »Applying the
VAIC Model to Australian Hotels.« Journal of Intellectual capital 11,
no. 13 (2010): 269–83.
Litvin, Stephen W., Ronald E. Goldsmithy, and Bing Pan. »Electronic
Word-Of-Mouth in Hospitality and Tourism Management.« Tourism
Management 29, no. 3 (2008): 458–68.
92 Lovelock, Christopher H., and Laruen K. Wright. Principles of Service
Marketing and Management. New Jersey: Prentice Hall, 1999.
Luff, Paul, Jon Hindmarsh, and Christian Heath. Workplace Studies: Re-
covering Work Practice in Informing System Design. Cambridge: Cam-
bridge University Press, 2000.
Lusch, Robert F., and Stephen L. Vargo. »Service-Dominant Logic as a
Foundation for Building a General Theory.« In The Service-Dominant
Logic of Marketing: Dialog, Debate and Directions, edited by Robert F.
Lusch and Stephen L. Vargo, 406–20. New York: Armonk, 2006.
Marr, Bernard, Gianni Schiuma, and Andy Neely. »Intellectual Capital –
Defining Key Performance Indicators for Organizational Knowledge
Assets.« Business Process Management Journal 10, no. 5 (2004): 551–
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Martens, Cheryl. »Connecting with Consumers: Branding and Conver-
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McCabe, Scott. »Who Needs a Holiday? Evaluating Social Tourism.« An-
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McCabe, Scott, and Sarah Johnson. »The Happiness Factor in Tourism:
Subjective Well-Being and Social Tourism.« Annals of Tourism Rese-
arch 41, no. 1 (2013): 42–65.
McCabe, Scott, Thea Joldersma, and Chunsxiao Li. »Understanding the
Benefits of Social Tourism: Linking Participation to Subjective We-
ll-Being and Quality of Life.« International Journal of Tourism Rese-
arch 12, no. 6 (2010): 761–73.
Levine, Rick, Christopher Locke, Doc Searles, and David Weinberger. The
Cluetrain Manifesto: The End of Business as Usual. Harlow (UK): Pe-
arson Education, 2000.
Li, Charlene, and Josh Bernoff. Why the Groundswell – and Why Now? So-
cial tehnologies Are Here to Stay. Boston, MA: Harvard Business Scho-
ol Publishing Press, 2008.
Liang, Gregory, Jillian Dunn, and Susan Hughes-Lucas. »Applying the
VAIC Model to Australian Hotels.« Journal of Intellectual capital 11,
no. 13 (2010): 269–83.
Litvin, Stephen W., Ronald E. Goldsmithy, and Bing Pan. »Electronic
Word-Of-Mouth in Hospitality and Tourism Management.« Tourism
Management 29, no. 3 (2008): 458–68.
92 Lovelock, Christopher H., and Laruen K. Wright. Principles of Service
Marketing and Management. New Jersey: Prentice Hall, 1999.
Luff, Paul, Jon Hindmarsh, and Christian Heath. Workplace Studies: Re-
covering Work Practice in Informing System Design. Cambridge: Cam-
bridge University Press, 2000.
Lusch, Robert F., and Stephen L. Vargo. »Service-Dominant Logic as a
Foundation for Building a General Theory.« In The Service-Dominant
Logic of Marketing: Dialog, Debate and Directions, edited by Robert F.
Lusch and Stephen L. Vargo, 406–20. New York: Armonk, 2006.
Marr, Bernard, Gianni Schiuma, and Andy Neely. »Intellectual Capital –
Defining Key Performance Indicators for Organizational Knowledge
Assets.« Business Process Management Journal 10, no. 5 (2004): 551–
69.
Martens, Cheryl. »Connecting with Consumers: Branding and Conver-
gence.« In Promotional Culture and Convergence: Markets, Methods,
Media, edited by Helen Powell, 88–101. London, New York: Routled-
ge, 2013.
McCabe, Scott. »Who Needs a Holiday? Evaluating Social Tourism.« An-
nals of Tourism Research 36, no. 4 (2009): 667–88.
McCabe, Scott, and Sarah Johnson. »The Happiness Factor in Tourism:
Subjective Well-Being and Social Tourism.« Annals of Tourism Rese-
arch 41, no. 1 (2013): 42–65.
McCabe, Scott, Thea Joldersma, and Chunsxiao Li. »Understanding the
Benefits of Social Tourism: Linking Participation to Subjective We-
ll-Being and Quality of Life.« International Journal of Tourism Rese-
arch 12, no. 6 (2010): 761–73.
