Page 139 - Uran Maravić, Maja. Kategorizacija nastanitvenih obratov. Koper: Založba Univerze na Primorskem, 2016
P. 139
Viri in literatura
Abrate, Graziane, Antonella Capriello, and Giovanni Fraquelli. »When Quality Si-
gnals Talk: Evidence from the Turin Hotel Industry.« Tourism Management 32,
no. 4 (2011): 912–21.
Briggs, Senga, Jean Sutherland, and Siobhan Drummond. »Are Hotels Serving Quali-
ty? An Exploratory Study of Service Quality in the Scottish Hotel Sector.« Tou-
rism Management 28, no. 4 (2007): 1006–19.
Callan, Roger J. »Small Country Hotels and Hotel Award Schemes as a Measurement
of Service Quality.« The Service Industries Journal 9. no. 2 (1989): 223–46.
Callan, Roger J. »Statutory Hotel Registration and Grading: A Review.« Internatio-
nal Journal of Contemporary Hospitality Management 6, no. 3 (1994): 11–7.
Callan, Roger J. »Hotel Classification and Grading Schemes, a Paradigm of Utilizati-
on and User Characteristics.« International Journal of Hospitality Management
14, no. 3/4 (1995): 271–83.
Callan, Roger, and Clare Lefebve. »Classification and Grading of UK Lodges: Do
They Equate to Managers' and Customers' Perceptions?« Tourism Management
18, no. 7 (1997): str. 417–24.
Cerović, Zdenko. Hotelski menadžement. Opatija: Sveučilište u Rijeci, Fakultet za tu-
ristički i hotelski menadžment, 2003.
Cooper, Chris, John Fletcher, Alan Fyall, David Gilbert, and Stephen Wanhill. Touri-
sm: Principles and Practise. UK: Pearson Education Limited, 2005.
Cser, Katalin, and Azuma Ohuchi. »World Practices of Hotel Classification Systems.«
Asia Pacific Journal of Tourism Research 13, no. 4 (2008): 379–98.
Cvikl, Helena. »Sestavine zaznane kakovosti storitev v hotelih v Slovenije.« Master's
degree, Univerza v Mariboru, 2000.
Cvikl, Helena. »Podlage za posodobitev sistema kategorizacije nastanitvenih obratov v
Sloveniji.« Academica Turistica 1, no. 3/4 (2008): 10–6.
Cvikl, Helena, and Rudi Rumbak. »Primerjalna analiza standardov kakovosti v izbra-
nih evropskih državah.« Academica Turistica 2, no. 3/4 (2009): 10–3.
139
Abrate, Graziane, Antonella Capriello, and Giovanni Fraquelli. »When Quality Si-
gnals Talk: Evidence from the Turin Hotel Industry.« Tourism Management 32,
no. 4 (2011): 912–21.
Briggs, Senga, Jean Sutherland, and Siobhan Drummond. »Are Hotels Serving Quali-
ty? An Exploratory Study of Service Quality in the Scottish Hotel Sector.« Tou-
rism Management 28, no. 4 (2007): 1006–19.
Callan, Roger J. »Small Country Hotels and Hotel Award Schemes as a Measurement
of Service Quality.« The Service Industries Journal 9. no. 2 (1989): 223–46.
Callan, Roger J. »Statutory Hotel Registration and Grading: A Review.« Internatio-
nal Journal of Contemporary Hospitality Management 6, no. 3 (1994): 11–7.
Callan, Roger J. »Hotel Classification and Grading Schemes, a Paradigm of Utilizati-
on and User Characteristics.« International Journal of Hospitality Management
14, no. 3/4 (1995): 271–83.
Callan, Roger, and Clare Lefebve. »Classification and Grading of UK Lodges: Do
They Equate to Managers' and Customers' Perceptions?« Tourism Management
18, no. 7 (1997): str. 417–24.
Cerović, Zdenko. Hotelski menadžement. Opatija: Sveučilište u Rijeci, Fakultet za tu-
ristički i hotelski menadžment, 2003.
Cooper, Chris, John Fletcher, Alan Fyall, David Gilbert, and Stephen Wanhill. Touri-
sm: Principles and Practise. UK: Pearson Education Limited, 2005.
Cser, Katalin, and Azuma Ohuchi. »World Practices of Hotel Classification Systems.«
Asia Pacific Journal of Tourism Research 13, no. 4 (2008): 379–98.
Cvikl, Helena. »Sestavine zaznane kakovosti storitev v hotelih v Slovenije.« Master's
degree, Univerza v Mariboru, 2000.
Cvikl, Helena. »Podlage za posodobitev sistema kategorizacije nastanitvenih obratov v
Sloveniji.« Academica Turistica 1, no. 3/4 (2008): 10–6.
Cvikl, Helena, and Rudi Rumbak. »Primerjalna analiza standardov kakovosti v izbra-
nih evropskih državah.« Academica Turistica 2, no. 3/4 (2009): 10–3.
139
