Page 171 - Uran Maravić, Maja, in Gordana Ivankovič. 2017. Zagotavljanje kakovosti v gostinstvu. Koper: Založba Univerze na Primorskem
P. 171
nsko kazalo
A D
Aaker, D. A. 25 Dale, B. G. 25, 26, 27, 28, 30, 31, 47
Abbott, L. 51, 53 Day, G. S. 25
Adler, H. 91 Delene, L. M. 53, 55, 56
Alič, M. 23, 24, 26, 27, 28, 29, 32, 33 Deming, W. E. 22
Avelini-Holjevac, I. 29, 31 Dimitropoulos, V. 109
Dimovski, V. 73
B Dolnicar, S. 91
Dube, L. 52
Baš, D. 99
Bednar, D. B. 51, 55 E
Behnke, C. 91
Berry, L. L. 20, 25, 51, 52, 53, 54, 56, 57, 58 Efentaki, K. 109
Bhosale, S: 105 Ekinci, Y. 51, 53
Bowen, J. 25
Bradley, G. L. 91 F
Bramwell, B. 109
Brogowitz, A. A. 53, 55, 56 Feigenbaum, A. V. 22, 53
Flere, S. 73, 74
C
G
Chou, M. 107
Conti, D. 16, 20, 63, 64, 67, 68, 69, 70, 72, Gajić, M. 109
Garvin, D. A. 26, 27, 28, 51, 52, 53, 54
79, 80, 82, 89, 141 Grönroos, C. 20, 49, 50, 51, 53, 54, 55, 56, 57,
Cronin, J. J. 51
Crosby, P. B. 22, 53 92
Cross, M. 103 Gummesson, E. 54, 55, 56
Cvikl, H. 57 Gundersen, M. G. 54, 56
H
Hayes, D. 105
171
A D
Aaker, D. A. 25 Dale, B. G. 25, 26, 27, 28, 30, 31, 47
Abbott, L. 51, 53 Day, G. S. 25
Adler, H. 91 Delene, L. M. 53, 55, 56
Alič, M. 23, 24, 26, 27, 28, 29, 32, 33 Deming, W. E. 22
Avelini-Holjevac, I. 29, 31 Dimitropoulos, V. 109
Dimovski, V. 73
B Dolnicar, S. 91
Dube, L. 52
Baš, D. 99
Bednar, D. B. 51, 55 E
Behnke, C. 91
Berry, L. L. 20, 25, 51, 52, 53, 54, 56, 57, 58 Efentaki, K. 109
Bhosale, S: 105 Ekinci, Y. 51, 53
Bowen, J. 25
Bradley, G. L. 91 F
Bramwell, B. 109
Brogowitz, A. A. 53, 55, 56 Feigenbaum, A. V. 22, 53
Flere, S. 73, 74
C
G
Chou, M. 107
Conti, D. 16, 20, 63, 64, 67, 68, 69, 70, 72, Gajić, M. 109
Garvin, D. A. 26, 27, 28, 51, 52, 53, 54
79, 80, 82, 89, 141 Grönroos, C. 20, 49, 50, 51, 53, 54, 55, 56, 57,
Cronin, J. J. 51
Crosby, P. B. 22, 53 92
Cross, M. 103 Gummesson, E. 54, 55, 56
Cvikl, H. 57 Gundersen, M. G. 54, 56
H
Hayes, D. 105
171
