Page 195 - Kukanja, Marko. 2017. Management kakovosti v prehrambnem gostinstvu: Zagotavljanje kakovosti ponudbe in lojalnosti gostov. Koper: Založba Univerze na Primorskem
P. 195
Viri in literatura

AAA Inspections AAA NewsRoom. (2013). Pridobljeno s http://newsroom.
aaa.com/diamond-ratings/aaa-inspections/

Abbas, T. E., in Somayeh, A. (2011). Classification of customer`s behavio-
ur in selection of the restaurant with the use of neural network. Europe-
an Journal of Economics, Finance in Administrative sciences, 38, 105–117.

Abdullah, A. D., in Rozario, F. (2009). Influence of service and product qu-
ality towards customer satisfaction: A case study at the staff cafeteria in
hotel industry. World Academy of Science, Engineering and Technology,
5(3), 185–190.

Aigbedo, H., in Parameswaran, R. (2004). Importance-performance
analysis for improving quality of campus food service. International
Journal of Quality in Reliability Management, 21(8), 876–896.

AJPES – Agencija Republike Slovenije za javnopravne evidence. (2013, 11.
maj). Pridobljeno s http://www.ajpes.si/fipo/dejavnosti.asp

Akan, P. (1995). Dimensions of service quality: A study in Istanbul. Ma-
naging Service Quality, 5(6), 39–43.

Akbaba, A. (2006). Measuring service quality in the hotel industry: A
study in a business hotel in Turkey. International Journal of Hospita-
lity Management, 25(2), 170–192.

Albacete-Sáez, C. A., Mar Fuentes-Fuentes, M., in Javier Lloréns-Mon-
tes, F. (2007). Service quality measurement in rural accommodation.
Annals of Tourism Research, 34(1), 45–65.
   190   191   192   193   194   195   196   197   198   199   200