Page 91 - Nemec Rudež, Helena, ur. 2015. Soustvarjanje v turizmu. Založba Univerze na Primorskem, Koper.
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Khan, Maryam, and Mahmood A. Khan. »How Technological Innova-
tions Extend Services Outreach to Customers: The Changing Shape of
Hospitality Services Taxonomy.« International Journal of Contempo-
rary Hospitality 21, no. 5 (2009): 509–22.
Kianto, Aino, Paavo Ritala, John-Christopher Spender, and Mika Vanha-
la. »The Interaction of Intellectual Capital Assets and Knowledge Ma-
nagement Practices in Organizational Value Creation.« Journal of In-
tellectual Capital 15, no. 3 (2014): 362–75.
Kim, Taegoo (Terry), Joanne Jung-Eun Yoo, and Gyehee Lee. »The HO-
INCAP Scale: Measuring Intellectual Capital in the Hotel Industry.«
The Service Industries Journal 31, no. 3 (2011): 2243–72.
Kim, Taegoo (Terry), Simon Si-Sa Park, Gyehee Lee, and Bonggu Jee. »In-
tellectual Capital and Business Performance: What Structural Rela-
tionships Do They Have in Upper-Upscale Hotels?« International
Journal of Tourism Research 14, no. 4 (2012): 391–408.
Kirkby, Jennifer. »Is There Value in Socialising With Customers?« 2008.
Accessed September 18, 2014. http://www.mycustomer.com.
Klein, David A. The Strategic Management of Intellectual Capital: An In-
troduction. Oxford: Butterworth-Heinemann, 1997.
Kontzer, Tony. »Zippy Chech-Ins at Fairmont.« 2005. Accessed Sep-
tember 14, 2014. http://www.informationweek.com/news/globalcio/
showArticle.jhtml?articleID=164900685.
Košak, Klemen »Študij za zaposljivost. Je smisel izobraževanja za trg dela
v zmanjšanju brezposelnosti ali v njenem upravičevanju?« Mladina,
February 7, 2014. http://www.mladina.si/153669/studij-za-zaposlji-
vost/.
Krambia-Kapardis, Maria, and Alison Thomas. »Hospitality Industry
in Cyprus: The Significance of Intangibles.« International Journal of
Contemporary Hospitality Management 18, no. 1 (2006): 6–24.
Ladkin, Adele. »The Relationship between Employment and Tourism
Education: Issues for Debate.« In Rethinking of Education and Tra-
ining for Tourism, edited by Boris Vukonič and Nevenka Čavlek, 45–
56. Zagreb: Graduate school of Economics & Business, University of
Zagreb, 2002.
Lashley, Conrad. »Employee Empowerment in Services: A Framework
For Analysis.« Personnel Review 28, no. 3 (1999):169–91.
