Page 155 - Novak, Rajko, in Aleksander Janeš. 2017. Merjenje zrelosti procesne usmerjenosti. Koper: Založba Univerze na Primorskem
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CMMI Institut (Capability Matiruty Model Integration Institut). 2010.
»CMMI® for Services, Version 1.3.« http://cmmiinstitute.com/cmmi-mo-
dels.
Cronemyr, Peter, in Mikael Danielsson. 2013. »Process Management 1-2-3
– A Maturity Model and Diagnostic Tool.« Total Quality Management
24 (8): 933-44.
Crosby, Philip B. 1990. Kakovost je zastonj. Umetnost zagotavljanja kakovo-
sti. Ljubljana: Gospodarski vestnik.
Dahlgaard, Jens J., in Su Mi Dahlgaard-Park. 2006. »Lean Production, Six
Sigma Quality, TQM and Company Culture.« TQM Magazine 18 (3):
263–81.
Davenport, Thomas H. 1993. Process Inovation. Reengineering Work through
Information Technology. Boston: Harcard Business School Press.
Davenport, Thomas H. 2005. »The Coming Commoditization of Proces-
ses.« http://hbr.org/2005/06/the-coming-commoditization-of-proces-
ses/ar/1.
Deblois, Simon, in Luigi Lepanto. 2016. »Lean and Six Sigma in Acute
Care: A Systematic Review of Reviews.« International Journal of He-
alth Care Quality Assurance 29 (2): 192–208.
De Boer, Fernanda G., Cláudio J. Müller in Carla Schwengber ten Caten.
2015. »Assessment Model for Organizational Business Process Maturi-
ty with a Focus on BPM Governance Practices.« Business Process Mana-
gement Journal 21 (4): 908-27.
De Bono, Edward. 2006. Lateralno razmišljanje. Ljubljana: New moment.
Deming, Edvard W. 1986. Out of the Crisis. Cambridge: MIT Press.
De Morais, Rinaldo Macedo, Samir Kazan, Silvia Inês Dallavalle de Pádua
in André Lucirton Costa. 2014. »An Analysis of BPM Lifecycles: From
a Literature Review to a Framework Proposal.« Business Process Mana-
gement Journal 20 (3): 412-32.
DeToro, Irving, in Thomas McCabe. 1997. »How to Stay Flexible and Elu-
de Fads.« Quality Progres 30 (3): 55-60.
Galbraith, Jay R. 2005. Designing the Customer-Centric Organization. A Guide to
Strategy, Structure, and Process. San Francisco: Jossey-Bass.
Gardner, Robert. 2004. The Process-focused Organization: A Transition Strategy
for Success. Milwaukee: ASQ.
Goldenson, Dennis, Joe Jarzombek in Terry Rout. 2003. »Measurement and
Analysis in Capability Maturity Model Integration Models and Software Pro-
