Page 92 - Uran Maravić, Maja. 2017. Ocenjevanje kakovosti v gostinstvu. Koper: Založba Univerze na Primorskem.
P. 92
ocenjeva nje k akovosti v gostinst v u
Levenov test T-test
enakosti
variance Razika
povprečij
Statistična Standardna 95%-% interval
,62500 napaka zaupanja razlike
F Sig. t df značilnost ,62500 razlike
,59615 spodnja zgornja
(dvostranska) ,59615 meja meja
,51683
postavljenost EVA 5,541 ,021 2,534 88 ,013 ,51683 ,24667 ,13479 1,11521
mize ,011 ,26082
EVNA 2,652 51,361 ,021 ,26082 ,23564 ,15202 1,09798
,032 ,27284
priporočanje po- EVA 1,707 ,195 2,359 88 ,020 ,27284 ,25268 ,09400 1,09831
,015 ,35216
nudbe EVNA 2,221 41,086 ,275 ,35216 ,26846 ,05402 1,13829
,242 ,40625
strežba hrane in EVA 3,804 ,054 2,371 88 ,440 ,40625 ,21795 ,08371 ,94995
,435 ,13101
pijače EVNA 2,516 52,991 ,151 ,13101 ,20542 ,10481 ,92885
,124 ,27524
odnašanje z mize EVA 3,580 ,062 1,097 88 ,067 ,27524 ,23766 -,21148 ,73312
,064 ,13942
EVNA 1,182 54,971 ,509 ,13942 ,22057 -,18122 ,70285
,501 ,34014
reševanje pritožb EVA ,019 ,891 ,776 88 ,279 ,34014 ,35143 -,42556 ,97124
,287 ,47716
gosta EVNA ,787 47,813 ,555 ,47716 ,34658 -,42408 ,96975
,569 ,15024
odhod gosta EVA 4,322 ,041 1,448 88 ,152 ,15024 ,24315 -,13105 ,83538
,153 ,36779
EVNA 1,561 54,994 ,066 ,36779 ,22563 -,10001 ,80433
,082 -,43510
urejenost zapo- EVA ,015 ,904 1,856 88 ,567 -,43510 ,21887 -,02870 ,84120
,549 ,19471
slenih EVNA 1,899 48,739 ,068 ,19471 ,21397 -,02380 ,83630
,056 ,07091
prijaznost zapo- EVA ,001 ,975 ,662 88 ,092 ,07091 ,19777 -,26202 ,52404
,079
slenih EVNA ,679 48,898 ,462 ,19307 -,25699 ,51901
,481
odzivnost zapo- EVA ,325 ,570 1,089 88 ,797 ,25269 -,22693 ,77741
1,077 45,299 ,783
slenih EVNA ,25558 -,23944 ,78992
znanje zapo- EVA ,009 ,923 ,592 88 ,23532 -,32822 ,60707
slenih
EVNA ,574 43,513 ,24274 -,34995 ,62880
pripravljenost EVA ,001 ,978 1,443 88 ,23565 -,12816 ,80845
ugajati
EVNA 1,453 47,046 ,23413 -,13086 ,81115
komunikacija z EVA ,031 ,862 1,861 88 ,25638 -,03234 ,98667
gostom EVNA 1,783 42,493 ,26766 -,06280 1,01713
osebni odnos EVA ,584 ,447 ,575 88 ,26136 -,36915 ,66963
EVNA ,604 51,718
,24892 -,34931 ,64979
splošni vtis kako- EVA 4,478 ,037 1,849 88 ,19895 -,02758 ,76316
vosti storitve EVNA 1,958 52,785 ,18783 -,00898 ,74456
dostopnost resta- EVA 1,346 ,249 -1,702 88 ,25563 -,94311 ,07292
vracije EVNA -1,789 51,868 ,24316 -,92306 ,05287
urejenost okolice EVA ,905 ,344 ,739 88 ,26342 -,32878 ,71820
EVNA ,711 42,813 ,27396 -,35785 ,74727
bar EVA 2,269 ,136 ,258 88 ,27517 -,47593 ,61776
EVNA ,277 54,842 ,25563 -,44141 ,58324
92
Levenov test T-test
enakosti
variance Razika
povprečij
Statistična Standardna 95%-% interval
,62500 napaka zaupanja razlike
F Sig. t df značilnost ,62500 razlike
,59615 spodnja zgornja
(dvostranska) ,59615 meja meja
,51683
postavljenost EVA 5,541 ,021 2,534 88 ,013 ,51683 ,24667 ,13479 1,11521
mize ,011 ,26082
EVNA 2,652 51,361 ,021 ,26082 ,23564 ,15202 1,09798
,032 ,27284
priporočanje po- EVA 1,707 ,195 2,359 88 ,020 ,27284 ,25268 ,09400 1,09831
,015 ,35216
nudbe EVNA 2,221 41,086 ,275 ,35216 ,26846 ,05402 1,13829
,242 ,40625
strežba hrane in EVA 3,804 ,054 2,371 88 ,440 ,40625 ,21795 ,08371 ,94995
,435 ,13101
pijače EVNA 2,516 52,991 ,151 ,13101 ,20542 ,10481 ,92885
,124 ,27524
odnašanje z mize EVA 3,580 ,062 1,097 88 ,067 ,27524 ,23766 -,21148 ,73312
,064 ,13942
EVNA 1,182 54,971 ,509 ,13942 ,22057 -,18122 ,70285
,501 ,34014
reševanje pritožb EVA ,019 ,891 ,776 88 ,279 ,34014 ,35143 -,42556 ,97124
,287 ,47716
gosta EVNA ,787 47,813 ,555 ,47716 ,34658 -,42408 ,96975
,569 ,15024
odhod gosta EVA 4,322 ,041 1,448 88 ,152 ,15024 ,24315 -,13105 ,83538
,153 ,36779
EVNA 1,561 54,994 ,066 ,36779 ,22563 -,10001 ,80433
,082 -,43510
urejenost zapo- EVA ,015 ,904 1,856 88 ,567 -,43510 ,21887 -,02870 ,84120
,549 ,19471
slenih EVNA 1,899 48,739 ,068 ,19471 ,21397 -,02380 ,83630
,056 ,07091
prijaznost zapo- EVA ,001 ,975 ,662 88 ,092 ,07091 ,19777 -,26202 ,52404
,079
slenih EVNA ,679 48,898 ,462 ,19307 -,25699 ,51901
,481
odzivnost zapo- EVA ,325 ,570 1,089 88 ,797 ,25269 -,22693 ,77741
1,077 45,299 ,783
slenih EVNA ,25558 -,23944 ,78992
znanje zapo- EVA ,009 ,923 ,592 88 ,23532 -,32822 ,60707
slenih
EVNA ,574 43,513 ,24274 -,34995 ,62880
pripravljenost EVA ,001 ,978 1,443 88 ,23565 -,12816 ,80845
ugajati
EVNA 1,453 47,046 ,23413 -,13086 ,81115
komunikacija z EVA ,031 ,862 1,861 88 ,25638 -,03234 ,98667
gostom EVNA 1,783 42,493 ,26766 -,06280 1,01713
osebni odnos EVA ,584 ,447 ,575 88 ,26136 -,36915 ,66963
EVNA ,604 51,718
,24892 -,34931 ,64979
splošni vtis kako- EVA 4,478 ,037 1,849 88 ,19895 -,02758 ,76316
vosti storitve EVNA 1,958 52,785 ,18783 -,00898 ,74456
dostopnost resta- EVA 1,346 ,249 -1,702 88 ,25563 -,94311 ,07292
vracije EVNA -1,789 51,868 ,24316 -,92306 ,05287
urejenost okolice EVA ,905 ,344 ,739 88 ,26342 -,32878 ,71820
EVNA ,711 42,813 ,27396 -,35785 ,74727
bar EVA 2,269 ,136 ,258 88 ,27517 -,47593 ,61776
EVNA ,277 54,842 ,25563 -,44141 ,58324
92
