Page 111 - Turistična podjetja in pandemija covida-19
P. 111
Gostova percepcija pomena ukrepov
urnal of Hospitality Management, 92, 102752. https://doi.org/10.1016/j.ijhm
.2020.102752
Lai, I. K. W., in Wong, J. W. C. (2020). Comparing crisis management practi-
ces in the hotel industry between initial and pandemic stages of c ov i d-
19. International Journal of Contemporary Hospitality Management, 32(10),
3135–3156.
Manhas, P. S., in Tukamushaba, E. K. (2015). Understanding service experience
and its impact on brand image in hospitality sector. International Journal
of Hospitality Management, 45, 77–87. https://doi.org/10.1016/j.ijhm.2014
.11.010
Mitchell, V. (1999). Consumer perceived risk: Conceptualisations and models.
European Journal of Marketing, 33(1/2), 163–195. https://doi.org/10.1108
/03090569910249229
Mousavi, S., in Gigerenzer, G. (2014). Risk, uncertainty, and heuristics. Journal
of Business Research, 67(8), 1671–1678.
Otto, J. E., in Brent Ritchie, J. R. (1996). The service experience in tourism.
Tourism Management, 17(3), 165–174.
Pearson, C. M., in Clair, J. A. (1998). Reframing Crisis Management. The Aca-
demy of Management Review, 23(1), 59–76.
Pijls-Hoekstra, R., Groen, B. H., Galetzka, M., in Pruyn, A. T. H. (2017). Me-
asuring the experience of hospitality: Scale development and validation.
International Journal of Hospitality Management, 67, 125–133.
Racherla, P., in Hu, C. (2009). A framework for knowledge-based crisis mana-
gement in the hospitality and tourism industry. Cornell Hospitality Quar-
terly, 50(4), 561–577.
Reintjes, R., Das, E., Klemm, C., Richardus, J. H, Keßler, V., in Ahmad, A.
(2016). ‘Pandemic public health paradox’: Time series analysis of the
2009/10 Influenza a/h1n1 epidemiology, media attention, risk perception
and public reactions in 5 European countries. pl o s one, 11(3), e0151258.
https://doi.org/10.1371/journal.pone.0151258
Wong Ooi Mei, A., Dean, A. M., in White, C. J. (1999). Analysing service qua-
lity in the hospitality industry. Managing Service Quality: An International
Journal, 9(2), 136–143.
Wu, C. H.-J., Liao, H.-C., Hung, K.-P., in Ho, Y.-H. (2012). Service guarantees
in the hotel industry: Their effects on consumer risk and service quality
perceptions. International Journal of Hospitality Management, 31(3), 757–
763.
Zakon o interventnih ukrepih na področju plač in prispevkov (z i u ppp).
(2020). Uradni list Republike Slovenije, (36). https://www.uradni-list
.si/1/objava.jsp?sop=2020-01-0679
111
urnal of Hospitality Management, 92, 102752. https://doi.org/10.1016/j.ijhm
.2020.102752
Lai, I. K. W., in Wong, J. W. C. (2020). Comparing crisis management practi-
ces in the hotel industry between initial and pandemic stages of c ov i d-
19. International Journal of Contemporary Hospitality Management, 32(10),
3135–3156.
Manhas, P. S., in Tukamushaba, E. K. (2015). Understanding service experience
and its impact on brand image in hospitality sector. International Journal
of Hospitality Management, 45, 77–87. https://doi.org/10.1016/j.ijhm.2014
.11.010
Mitchell, V. (1999). Consumer perceived risk: Conceptualisations and models.
European Journal of Marketing, 33(1/2), 163–195. https://doi.org/10.1108
/03090569910249229
Mousavi, S., in Gigerenzer, G. (2014). Risk, uncertainty, and heuristics. Journal
of Business Research, 67(8), 1671–1678.
Otto, J. E., in Brent Ritchie, J. R. (1996). The service experience in tourism.
Tourism Management, 17(3), 165–174.
Pearson, C. M., in Clair, J. A. (1998). Reframing Crisis Management. The Aca-
demy of Management Review, 23(1), 59–76.
Pijls-Hoekstra, R., Groen, B. H., Galetzka, M., in Pruyn, A. T. H. (2017). Me-
asuring the experience of hospitality: Scale development and validation.
International Journal of Hospitality Management, 67, 125–133.
Racherla, P., in Hu, C. (2009). A framework for knowledge-based crisis mana-
gement in the hospitality and tourism industry. Cornell Hospitality Quar-
terly, 50(4), 561–577.
Reintjes, R., Das, E., Klemm, C., Richardus, J. H, Keßler, V., in Ahmad, A.
(2016). ‘Pandemic public health paradox’: Time series analysis of the
2009/10 Influenza a/h1n1 epidemiology, media attention, risk perception
and public reactions in 5 European countries. pl o s one, 11(3), e0151258.
https://doi.org/10.1371/journal.pone.0151258
Wong Ooi Mei, A., Dean, A. M., in White, C. J. (1999). Analysing service qua-
lity in the hospitality industry. Managing Service Quality: An International
Journal, 9(2), 136–143.
Wu, C. H.-J., Liao, H.-C., Hung, K.-P., in Ho, Y.-H. (2012). Service guarantees
in the hotel industry: Their effects on consumer risk and service quality
perceptions. International Journal of Hospitality Management, 31(3), 757–
763.
Zakon o interventnih ukrepih na področju plač in prispevkov (z i u ppp).
(2020). Uradni list Republike Slovenije, (36). https://www.uradni-list
.si/1/objava.jsp?sop=2020-01-0679
111
